Posted: 229 days ago | Total Views: 1539
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Customer Service Executive – Shipping Industry

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  •    Mumbai
  •    Experience : 2 years
  •    Job ID : SHM/25/487
  •   Salary : As per market standards

Openings : 1

Job Description


We are hiring a Customer Service Executive – Shipping Industry for a leading ship management company in Mumbai, India. This is an excellent opportunity for professionals looking to grow their careers in client servicing, including those exploring customer service executive jobs in Mumbai, shipping customer service jobs, and client support careers in the maritime industry.

The role involves managing customer interactions, handling service coordination, supporting payment-related processes, and ensuring smooth day-to-day customer support within the shipping business.

Key Responsibilities:

  • Manage customer service operations and handle client queries efficiently
  • Coordinate with internal teams to ensure smooth service delivery and issue resolution
  • Support payment-related processes, follow-ups, and service coordination
  • Maintain strong client relationships and ensure high levels of customer satisfaction
  • Prepare reports, service updates, and customer communication records
  • Handle multiple service requests while ensuring timely follow-ups and resolution
  • Support process improvements to enhance service quality and customer experience

Requirements:

  • Minimum 2 years of experience in the shipping industry
  • Strong communication, negotiation, interpersonal, and people management skills
  • Good understanding of payment and financial services processes
  • Strong analytical and problem-solving skills with ability to manage multiple tasks
  • Proficiency in MS Office (Word & Excel)
  • Ability to work in a structured and customer-focused environment

About the Role / Company:

The hiring company is a reputed ship management company offering strong career growth, industry exposure, and a professional work environment. This position is based in Mumbai and provides an excellent opportunity to build a long-term career in shipping customer service and client support.





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