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Customer Service Executive

  • Your Profile will be kept confidential

  •    Pune / Baroda / Surat / Bhavnagar / Gandhidham
  •    Experience : 2-5 years
  •    Job ID : SMK/26/08
  •   Salary : As per market standards

Openings : 7

Job Description


About the Role

We are looking for a Customer Service Executive to manage post-booking client servicing — ensuring shipments move smoothly from booking confirmation to delivery, and acting as the primary point of contact for client queries and issue resolution.

Key Responsibilities

  • Act as the single point of contact for assigned clients post-booking, ensuring a smooth shipment lifecycle
  • Coordinate with shipping lines, CFS/ICDs, and internal operations teams for booking confirmations, container allocation, and vessel schedules
  • Track shipment status (loading, sailing, transshipment, arrival) and proactively update clients
  • Handle documentation-related queries — Bill of Lading, COO, customs documents — and ensure timely issuance
  • Manage and resolve client escalations related to delays, documentation errors, or service issues
  • Coordinate with billing/accounts teams on invoicing queries and discrepancies
  • Maintain shipment trackers and generate periodic status reports for clients and internal stakeholders
  • Support the sales team by ensuring high service standards that aid client retention

Requirements

  • Graduate in any discipline (preferred: shipping, logistics, or supply chain background)
  • 2–5 years of experience in customer service/client servicing within shipping, freight forwarding, or logistics
  • Sound knowledge of shipping documentation, INCOTERMS, and customs/compliance basics
  • Strong problem-solving skills and the ability to stay calm under pressure during shipment escalations
  • Excellent verbal and written communication for client-facing coordination
  • Proficiency in MS Excel and shipping line portals/tracking systems





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