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Posted: 1 days ago | Total Views: 55
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Customer Service Executive – OOG/ODC Shipping

  • Your Profile will be kept confidential

  •    Mumbai
  •    Experience : 2-4 years
  •    Job ID : ANL/26/74
  •   Salary : As per market standards

Openings : 1

Job Description


We are looking for a Customer Service Executive with experience in shipping operations and customer coordination, preferably handling OOG (Out of Gauge) and ODC (Over Dimensional Cargo) shipments. The role involves managing customer bookings and queries, coordinating shipment execution, tracking vessel schedules, and ensuring timely documentation and communication.

The Customer Service Executive will act as a key coordination point between customers, Sales, Operations, Documentation, Port, and Head Office teams to ensure smooth execution of OOG/ODC and import shipments.

Key Responsibilities

  • Handle OOG/ODC customer bookings and queries through email and phone.
  • Coordinate with customers for booking, container stuffing, dispatch, and shipment connections.
  • Coordinate with Sales, Operations, Documentation, Port, and HO teams for smooth shipment execution.
  • Follow up for Shipping Bill, VGM, and other required documents within cut-off timelines.
  • Track and communicate vessel schedules, delays, preponements, and shipment status to customers.
  • Prepare and share daily DSR, vessel-wise booking, and shipment reports.
  • Coordinate with Port and Operations teams for OOG/ODC shipment handling, loading, and operational issues.
  • Handle customer queries related to import shipments, free time, arrival notices, and D/O release.
  • Ensure timely communication and follow-up to minimize shipment delays and customer escalations.

Requirements

  • Experience in shipping operations and customer service.
  • Experience with OOG/ODC cargo is preferred.
  • Good understanding of container shipping and shipment execution processes.
  • Strong customer handling, communication, and coordination skills.
  • Good knowledge of MS Excel and professional email communication.
  • Ability to coordinate effectively with multiple internal and external stakeholders.
  • Immediate joiners or candidates with a short notice period are preferred.

About the Role

This role is suited to a customer service professional with hands-on exposure to container shipping, OOG/ODC cargo, documentation, vessel schedules, and shipment coordination. Strong communication skills and the ability to manage time-sensitive customer and operational requirements are essential.





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