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Sr. Executive / Assistant Manager – Customer Service Imports

  • Your Profile will be kept confidential

  •    Belapur
  •    Experience : 5-10 years
  •    Job ID : ANL/26/72
  •   Salary : As per market standards

Openings : 1

Job Description


We are hiring for Sr. Executive / Assistant Manager – Customer Service Imports to manage import customer service activities across air freight and sea freight. The role is based in Belapur and requires strong knowledge of LCL and FCL imports, customer coordination, import processes, and professional communication.

The candidate will be responsible for managing import customer service requirements, coordinating with clients and internal teams, resolving shipment-related queries, and ensuring smooth execution of import shipments. Knowledge of import pricing will be an added advantage.

Key Responsibilities

  • Manage day-to-day customer service activities for import shipments.
  • Handle customer coordination for air freight and sea freight imports.
  • Manage LCL and FCL import shipments from booking through delivery.
  • Coordinate with customers, operations, shipping lines, airlines, agents, and other stakeholders.
  • Provide timely updates on shipment status, schedules, documentation, and delivery.
  • Resolve customer queries and shipment-related issues efficiently.
  • Coordinate with internal teams to ensure smooth shipment execution.
  • Handle import documentation and ensure accuracy of shipment-related information.
  • Follow up on pending documents, shipment milestones, and operational requirements.
  • Support customers with import-related requirements and provide appropriate solutions.
  • Maintain professional communication and ensure high standards of customer service.
  • Prepare and send customer correspondence and updates independently.
  • Maintain relevant records and reports using MS Office.
  • Support import pricing activities where required.

Requirements

  • Graduate qualification preferred.
  • Sr. Executive: Minimum 5 years of relevant experience.
  • Assistant Manager: Minimum 8 years of relevant experience.
  • Complete knowledge of air freight and sea freight imports.
  • Strong understanding of LCL and FCL import processes.
  • Knowledge of import pricing will be an advantage.
  • Excellent spoken and written English communication skills.
  • Strong customer coordination and relationship-management abilities.
  • Ability to draft professional emails independently.
  • Good working knowledge of MS Office, particularly Excel and Outlook.
  • Strong problem-solving, coordination, and follow-up skills.
  • Ability to manage multiple customer and shipment requirements simultaneously.

About the Role

This is an opportunity for an experienced shipping and logistics customer service professional to manage import-related customer requirements across air and sea freight. The role offers exposure to LCL and FCL operations, customer coordination, import pricing, documentation, and end-to-end shipment execution.





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