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Customer Service Executive

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Bangalore
Experience : 2 - 3 years
Job ID : ANL/25/92
Salary : As per market standards

Openings : 1

Job Description

We are hiring a Customer Service Executive – Shipping & Logistics for a leading shipping company. This is an excellent opportunity for candidates seeking Customer Service Executive jobs in shipping companies, logistics customer service careers, air and sea freight customer support roles, and shipping operations customer service jobs.

The role involves managing customer communication, coordinating shipment activities, and ensuring smooth handling of air and sea cargo operations. The ideal candidate should have experience in logistics customer service, shipment coordination, and import documentation processes, including IGM filing.

Key Responsibilities:

Manage customer service activities related to air and sea shipment operations
Coordinate with operations, documentation, and sales teams for smooth shipment handling
Handle customer inquiries, shipment updates, and service-related communication professionally
Support import and export shipment coordination while ensuring timely service delivery
Prepare and maintain shipment records, reports, and customer-related documentation
File Import General Manifest (IGM) with airlines and shipping lines for import shipments
Monitor shipment status and proactively address customer concerns or operational issues
Ensure compliance with shipping procedures and customer service standards
Maintain strong customer relationships and support operational efficiency

Requirements:

Graduate preferred
2–3 years of experience in customer service, logistics, freight forwarding, or shipping operations
Knowledge of operational procedures for air and sea shipments
Experience in shipment coordination and logistics customer service functions
Knowledge of filing IGM with airlines and shipping lines for import shipments
Strong coordination and stakeholder management skills
Good communication and interpersonal skills
Ability to work efficiently in a fast-paced logistics environment

About the Role / Company:

The hiring company is a reputed organization in the shipping and logistics industry, offering excellent career growth opportunities, exposure to international freight operations, and a professional work environment. This role is ideal for candidates looking to build long-term careers in logistics customer service and shipping operations.

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Thane

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Chennai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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A complete 5 Star Experience for me ⭐⭐⭐�....

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