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FULL TIME

Customer Service - Imports Shipments

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Mumbai
Experience : 3 - 5 years
Job ID : ANL/26/22
Salary : As per market Standards

Openings : 1

Job Description

We are hiring Sr. Executive – Customer Service (CS) for Buyers Consolidation and LCL Imports operations in Mumbai. This is an excellent opportunity for professionals with 3+ years experience seeking LCL import jobs, shipping customer service careers, cargo operations roles, OTM software positions, and freight forwarding customer service jobs in Mumbai.

The role manages end-to-end import shipment processes, OTM software operations, customer communication, and cargo cycle completion while ensuring compliance and timely service delivery.

Key Responsibilities:

Manage complete LCL import shipment lifecycle from documentation to delivery
Execute OTM system operations for event tracking, job setup, and billing
Generate InstaQuote proposals and handle end-to-end job processing
Drive import business growth through proactive customer engagement
Verify import compliance prior to Delivery Order or Bill of Lading issuance
Dispatch cargo movement updates to principals, ports, and internal teams
Maintain daily operational logs and achieve same-day query resolution
Optimize customer workflows and ensure accurate revenue collection

Requirements:

Minimum 3 years experience in Customer Service for Buyers Consolidation/LCL Imports
Proven expertise in OTM software and InstaQuote quotation systems
Strong customer management and communication skills
Excellent analytical abilities for import process optimization
Ability to work under pressure and meet tight deadlines

About the Role:

Join a dynamic freight forwarding operation specializing in LCL imports and buyers consolidation. Strategic Mumbai location offering exposure to import cargo management, software systems, and key customer relationships.

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AGM Master

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HR Head

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Thane

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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Mumbai

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