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Commercial Delivery Manager

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  •    Mumbai
  •    Experience : 1-2 years
  •    Job ID : SHM/26/233
  •   Salary : As per companies standards

Openings : 1

Job Description


We are hiring a Commercial Delivery Manager for a leading maritime organization based in Mumbai. The role will manage the complete commercial cycle, from client enquiry and quotation through contract management, invoicing, and debt follow-up, while maintaining strong client relationships and ensuring commercial accuracy.

Key Responsibilities:

  • Manage client enquiries, understand requirements, and provide timely responses.
  • Gather voyage and vessel information and coordinate with internal teams to support client requirements.
  • Verify ETA, vessel name, location, charterer details, and conduct vessel sanctions checks before quotations.
  • Prepare competitive quotations using internal pricing tools and market knowledge.
  • Communicate with clients, clarify requirements, and support quotation conversion.
  • Maintain accurate quotation records and update information in Sonar.
  • Manage confirmed orders and ensure accurate voyage, contracting, and location details.
  • Draft and issue contracts via BIMCO and coordinate signed contracts and revisions.
  • Coordinate vessel requirements with Assets Screening and Operations teams.
  • Prepare team, weapon, and flag documentation as required.
  • Review draft invoices against contracts, quotations, and system records.
  • Monitor outstanding invoices, maintain debtor tracking records, and support debt follow-up.
  • Coordinate with Finance to resolve client invoice queries.
  • Conduct regular sanctions checks and ensure compliance with company requirements.
  • Manage the commercial inbox and ensure timely responses and follow-ups.
  • Prepare daily handover reports and review weekly invoicing reports.
  • Maintain accurate records and system updates across Sonar and associated databases.
  • Develop sales lists and monitor market intelligence, competitors, and client trends to identify new commercial opportunities.
  • Coach coordinators on best practices and support resolution of contract and invoicing issues.

Requirements:

  • Minimum 1 year of relevant commercial experience.
  • Minimum 2 years of experience in maritime operations or vessel management.
  • Experience in client relationship management and the ability to build and maintain long-term client relationships.
  • Strong understanding of client requirements and commercial processes.
  • Strong interpersonal, communication, negotiation, and influencing skills.
  • Strong IT skills, particularly Microsoft Excel and CRM systems.
  • Ability to work efficiently under pressure and meet tight deadlines.
  • Ability to manage multiple priorities and coordinate across teams.
  • Strong commercial drive with the ability to meet targets and KPIs.
  • Excellent written and verbal communication skills.
  • Willingness to act as an out-of-hours contact on a rotational basis.
  • Ability to support Senior Managers and Directors and work effectively as part of a team.





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