Shore Opportunities in Shipbuilding Shore Opportunities in Shipbuilding Register Now
Posted: 5 days ago | Total Views: 82
FULL TIME

Executive – Customer Service

  • Your Profile will be kept confidential

  •    Ahmedabad
  •    Experience : 3 years
  •    Job ID : SHM/26/187
  •   Salary : As per company standards

Openings : 1

Job Description


We are hiring an Executive – Customer Service for a leading NVOCC and logistics company in Ahmedabad, Gujarat. This is an excellent opportunity for professionals seeking Customer Service Executive jobs in Ahmedabad, NVOCC customer service careers, logistics customer service jobs, and shipping industry customer support roles.

The role involves managing customer relationships, handling shipment inquiries, coordinating with pricing, operations, documentation, and accounting teams, and ensuring smooth execution of customer service activities across local and global operations.

Key Responsibilities:

  • Maintain regular communication with shippers and identify opportunities for procuring business
  • Respond promptly to inquiries and information requests received from the Pan-India Business Development team
  • Record inquiry details accurately and coordinate with the pricing department to obtain competitive rates
  • Coordinate timely release of delivery orders for owned and leased containers
  • Track documentation throughout the business cycle and resolve operational bottlenecks in coordination with the documentation team
  • Coordinate ODC container requirements, permissions, and related documentation with pricing and operations teams
  • Ensure timely invoice approvals from the accounting team
  • Prepare and maintain accurate Customer Service MIS reports
  • Track inquiries generated by Sales & Marketing, pricing confirmations, conversions, and lost leads, including reasons for lost business
  • Provide regular updates and reports to the Manager – Customer Service
  • Coordinate effectively with internal teams to ensure smooth shipment handling and customer satisfaction

Requirements:

  • Minimum Graduate qualification
  • 3–5 years of experience in NVOCC or the logistics industry
  • Minimum 3 years of relevant experience preferred
  • Strong customer service and communication skills
  • Knowledge of ODC containers and related documentation preferred
  • Good understanding of shipping, logistics, and container operations
  • Strong sales orientation and customer relationship management skills
  • Excellent follow-through, decision-making, and problem-solving abilities
  • Ability to work effectively with cross-functional teams





Share :
icon

Interview Prep/Mentoring

Know more

Similar Jobs

Give your career a boost with S&B professional services.

CV Prep/Evaluation
SeaCommerce

Shop maritime books & essentials

Explore
DG Medical Examiners

Find approved doctors near you

Open Locator
Tools & Calculators

Free maritime tools for seafarers

View Tools
Education

Maritime/Logistics focused courses for you

Know more

From the Blog


Career & Job opportunities

Discussing about various maritime career and job opportunities

Read more >>

Latest Trends

Environmental, social and governance is a framework used to assess an organization`..

Read more >>
Browse all
Interview Prep/Mentoring

Find your polestar with the host of experts available on our platform

Know more
Events

Maritime focused webinars, training, coaching and tournaments

Know more
customer icon

Contact Us