Posted: 1 days ago | Total Views: 52
FULL TIME

Service Delivery Manager

  • Your Profile will be kept confidential

  •    Chennai
  •    Experience : 16 years
  •    Job ID : CSH/26/10
  •   Salary : As per market standards

Openings : 2

Job Description


Job Title: Service Delivery Manager

We are hiring a Tower Lead – Finance Operations (GBS / Shared Services Leadership) for a leading organization in Chennai, India. This is an excellent opportunity for senior professionals looking to lead large-scale finance operations, including those exploring GBS leadership jobs in India, finance operations head roles, and shared services transformation careers.

The role focuses on ensuring seamless service delivery, driving operational excellence, and shaping the future Target Operating Model (TOM) to achieve best-in-class finance processes across global business services.

Key Responsibilities:
• Ensure seamless delivery of GBS finance processes aligned with business objectives
• Maintain and enforce quality standards and service benchmarks
• Ensure execution of business continuity plans across operations
• Conduct periodic BCP testing and gap assessments
• Build and manage high-performing teams with the right skill sets
• Define goals, conduct performance reviews, and provide feedback
• Drive employee engagement and retention strategies
 

Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• MBA (Finance) or CA preferred
• Minimum 18+ years of progressive experience in finance operations / shared services
• Strong experience in GBS / shared services / finance operations leadership
• Proficiency in financial systems such as SAP and data analytics tools
• Strong understanding of KPIs, SLAs, and operational performance management
• Excellent leadership, stakeholder management, and communication skills
• Proven ability to manage large teams and drive operational transformation

About the Role / Company:

The hiring company is a reputed global organization with a strong presence in finance shared services and transformation. This role offers a strategic leadership opportunity to drive operational excellence, scalability, and long-term transformation within global finance operations. The position is based in Chennai and provides exposure to global stakeholders and high-impact initiatives.





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