Posted: 2 days ago | Total Views: 82
FULL TIME

Operations Supervisor

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  •    Mumbai
  •    Experience : 3 years
  •    Job ID : SHM/26/166
  •   Salary : As per market standards

Openings : 1

Job Description


We are hiring an Operations Supervisor for a leading Shipping Company. This is an excellent opportunity for experienced maritime professionals to lead operational teams, coordinate with global stakeholders, and ensure seamless delivery of port agency and hub services while maintaining high service standards.

Key Responsibilities:

  • Supervise and lead a team of Operations Executives to ensure efficient day-to-day operations
  • Ensure timely response to client requests in line with agreed KPIs and service standards
  • Coordinate with Principals and Performing Offices for smooth vessel operations and service delivery
  • Monitor Proforma Disbursement Accounts (PDAs), vessel attendance reports, and operational updates
  • Ensure accurate operational data is maintained in the Hub application
  • Handle operational escalations, urgent client requests, and resolve day-to-day issues efficiently
  • Conduct team meetings, provide training, and support continuous process improvements
  • Prepare operational reports, support DA query resolution, and assist with debt collection activities

Requirements:

  • Bachelor's degree is mandatory
  • Minimum 3 years of experience in Port Agency Operations, Crewing, Ship Management, or the Cruise Industry
  • Good working knowledge of Port Agency operations and Crewing Management
  • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • Strong leadership, analytical, and problem-solving skills
  • Excellent written and verbal communication skills in English
  • Ability to work independently and perform effectively under pressure

About the Role / Company:

The hiring company is a leading global maritime services organization delivering integrated port agency and ship management solutions. This role offers excellent exposure to international shipping operations, client management, and leadership opportunities within a dynamic and fast-paced environment.





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