Posted: 1 days ago | Total Views: 54
FULL TIME

IT Infrastructure and Governance Specialist

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  •    Mumbai
  •    Experience : 3-7 years
  •    Job ID : SHM/26/358
  •   Salary : As per market standards

Openings : 1

Job Description


We are looking for an IT professional to manage end-user infrastructure, Microsoft 365 administration, IT asset management and IT governance in a cloud-first environment. The role will provide technical support, maintain IT policies and documentation, support employee lifecycle activities, and ensure compliance with information security requirements.

Key Responsibilities

  • Provide technical support for laptops, desktops, printers, mobile devices and related peripherals.
  • Manage IT asset inventory, allocation, audits, returns and lifecycle tracking.
  • Administer Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, Intune and Entra ID.
  • Support employee onboarding and offboarding, including account provisioning and access management.
  • Develop, maintain and enforce IT policies, SOPs and governance standards.
  • Support internal and external audits, compliance reviews and information security initiatives.
  • Coordinate with hardware and software vendors for procurement, warranties, renewals and technical support.
  • Maintain IT documentation, asset registers, software licences and compliance records.
  • Assist with basic network administration and troubleshooting for LAN, Wi-Fi, VPN and connectivity issues.
  • Ensure adherence to information security policies and best practices.

Requirements

  • 3–7 years of experience in IT Infrastructure, End User Computing, IT Asset Management, IT Governance, Information Security or related IT support functions.
  • Degree in BCA/MCA, B.Sc./M.Sc. IT, BE/B.Tech in Computer Science, Information Technology, Electronics or an equivalent qualification.
  • Hands-on experience with Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Intune and Entra ID.
  • Experience in IT asset management, user support, vendor coordination and compliance activities.
  • Knowledge of Windows 10/11 administration and basic networking, including LAN, Wi-Fi, VPN and DNS.
  • Familiarity with IT governance, information security practices and compliance frameworks.
  • Proficiency in Microsoft Office applications and cloud-based productivity platforms.
  • Preferred MCA qualification.
  • Microsoft certifications in Microsoft 365, Azure, Intune or Security.
  • Exposure to cloud-based environments and information security controls.

Required Skills

  • Hardware and desktop/laptop troubleshooting
  • Microsoft 365 administration
  • Microsoft Intune and Entra ID
  • IT asset management
  • IT policy and SOP documentation
  • Audit and compliance support
  • Vendor coordination
  • Information security best practices





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