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Arbitration and Mediation in Maritime Dispute Resolution: Distinct Contributions, Evolving Enforcement, and a Hybrid Way Forward Arbitration and Mediation in Maritime Dispute Reso...

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Payment & eWallet Operations Executive | Payments & Maritime

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India
Experience : 1-2 years
Job ID : SHM/26/321
Salary : As per market standards

Openings : 1

Job Description

The Payment & eWallet Operations Executive will be responsible for ensuring smooth, accurate, and timely payment processing and day-to-day seafarer eWallet operations. The role involves daily payment controls, manual payment processing, reconciliation, handling rejected and returned transactions, processing refunds, and resolving eWallet exceptions while maintaining strong operational controls and audit trails.

The role serves as a key first line of control within Payments Operations, supporting domestic and international payments and seafarer eWallet services. The Executive will work closely with banks, payout providers, wallet partners, customers, crew operations, and internal teams to ensure payments are processed accurately and within required timelines.

Key Responsibilities

Perform daily start-of-day and end-of-day payment control checks.
Monitor payment queues and identify pending, failed, stuck, or duplicate transactions.
Reconcile payments against provider confirmations, bank statements, and client account balances.
Process manual payments to payout providers where automated payment routes are unavailable.
Prepare accurate payment instructions including beneficiary, bank, currency, and amount details.
Follow maker-checker controls and ensure independent approval before payment release.
Confirm required sanctions and compliance screening before releasing payments.
Track manual payments through confirmation of credit and update internal payment systems.
Monitor provider cut-off times, holiday calendars, and corridor-specific requirements.
Review rejected and returned payment reports and maintain accurate exception trackers.
Investigate rejection and return reasons and determine appropriate corrective action.
Match returned funds with original transactions and identify applicable FX differences or charges.
Coordinate with customers, crew operations, and Customer Service for corrected beneficiary details and re-processing.
Monitor ageing of open payment exceptions and escalate cases exceeding agreed timelines.
Process eligible refunds to seafarers accurately and within required timelines.
Validate returned funds before initiating refunds to the seafarer's account, wallet, or original funding source.
Manage day-to-day seafarer eWallet operations and investigate wallet exceptions and failed transactions.
Support domestic and international payment processing and review payment instructions for accuracy.
Maintain clear records, control reports, SOPs, and audit trails.
Identify opportunities to improve payment controls, manual processes, eWallet operations, and exception handling.

Requirements

Bachelor's degree in Finance, Accounting, Banking, Economics, Business Administration, or a related field.
Up to 1 year of experience in payments operations, banking operations, remittances, or finance back-office operations.
Fresh graduates with relevant internship experience may also be considered.
Exposure to domestic and international payment processes preferred.
Knowledge of SWIFT, SEPA, or local clearing systems will be an advantage.
Familiarity with payment message types such as MT103, MT202, and MT940 is desirable.
Experience with reconciliations, control checklists, or exception queues preferred.
Exposure to eWallet, prepaid card, or mobile money operations will be an advantage.
Shipping or maritime industry exposure will be a strong advantage.
Proficiency in MS Excel, including lookups, filters, and pivot tables.
Strong attention to detail and accuracy.
Understanding of payment lifecycle, including initiation, screening, settlement, reconciliation, rejection, and returns.
Understanding of eWallet operations, including wallet funding, balances, withdrawals, and payouts.
Good understanding of maker-checker controls and segregation of duties.
Strong written and spoken English.
Ability to work accurately under time pressure and meet daily payment cut-off times.

Key Performance Areas

Accuracy and timeliness of payment processing.
Completion of daily payment control checks.
Timely reconciliation and resolution of payment exceptions.
Effective management of rejected and returned payments.
Accurate and timely seafarer refunds.
Reliable eWallet operations and exception management.
Compliance with maker-checker and operational control procedures.
Maintenance of accurate records and audit trails.
Timely escalation and resolution of payment issues.

About the Role

This role is suited to early-career professionals with a background in finance, banking, payments, or business operations. Candidates with exposure to the shipping or maritime industry, payments, remittances, eWallets, or financial back-office operations will be well suited to the position.

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