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IT Performance Lead – Terminals

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  •    Mumbai
  •    Experience : 1 years
  •    Job ID : SHM/26/365
  •   Salary : As per market standards

Openings : 1

Job Description


The IT Performance Lead – Terminals will oversee IT performance across a portfolio of global container terminals, acting as the strategic link between central IT and local terminal IT teams. The role focuses on IT governance, performance monitoring, financial oversight, stakeholder management and strategic technology initiatives to ensure operational efficiency and alignment with global IT standards.

Key Responsibilities

  • Monitor IT performance across assigned terminals using KPIs, dashboards and performance reports.
  • Ensure local IT teams comply with corporate IT policies, security standards and architectural guidelines.
  • Identify and propose value-creation projects leveraging central IT resources, expertise and economies of scale.
  • Participate in CAPEX and OPEX budget planning, track expenditure and prepare financial forecasts.
  • Act as the primary point of contact for terminal managers and local IT leaders, ensuring effective stakeholder coordination.
  • Oversee significant IT incidents and problems, ensuring root cause analysis and appropriate corrective actions.
  • Coordinate strategic IT projects, including system upgrades, technology standardisation and global platform rollouts.
  • Prepare performance reports and provide data-driven recommendations to senior management.
  • Promote technology best practices, innovation and knowledge sharing across the global terminal network.
  • Support IT-related activities for mergers and acquisitions (M&A) and tenders across assigned terminals.

Requirements

  • Proven experience as a CIO or IT Manager within the container terminal industry.
  • Experience in IT portfolio management, budget planning and financial oversight.
  • Strong understanding of IT financial management, including CAPEX, OPEX, cost analysis and ROI.
  • Good understanding of IT infrastructure, enterprise applications and information security principles.
  • Strategic thinking with the ability to drive long-term improvements and organisational alignment.
  • Strong stakeholder management and communication skills, with the ability to influence without direct authority.
  • Excellent analytical, organisational and project coordination skills.
  • Fluency in English; knowledge of additional languages relevant to global operations is an advantage.





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